Bayswater Carpet Cleaning Terms and Conditions

These Terms and Conditions set out the basis on which Bayswater Carpet Cleaning provides carpet, upholstery, rug, and related cleaning services to residential and commercial customers. By making a booking, you agree to be bound by these Terms and Conditions, which form a legally binding agreement between you and Bayswater Carpet Cleaning.

1. Definitions

In these Terms and Conditions, the following words have the meanings set out below:

Customer means the individual or organisation requesting and paying for the services.

Company means Bayswater Carpet Cleaning.

Services means any carpet, rug, upholstery, mattress, or related cleaning services provided by the Company, including stain removal, odour treatment, and similar work.

Premises means the property or location where the Services are to be carried out.

Technician means any representative or subcontractor engaged by the Company to perform the Services.

2. Scope of Services

The Company provides professional carpet and upholstery cleaning and related services within its designated service area. The exact nature of the Services to be provided will be agreed at the time of booking and confirmed in a booking confirmation.

The Company reserves the right to refuse to provide Services where, in its reasonable opinion, the Premises are unsafe, inaccessible, or where conditions may pose a risk to health and safety or to the Companys equipment.

The Company will use reasonable care and skill in providing the Services but does not guarantee that all stains, marks, odours, or defects can be completely removed.

3. Booking Process

Bookings for Services may be made by the Customer through the Companys approved booking channels. By making a booking, you confirm that you are at least 18 years of age and authorised to enter into a contract for Services at the Premises.

The Customer is responsible for providing accurate information at the time of booking, including the address of the Premises, type and size of areas to be cleaned, access requirements, and any relevant issues such as heavy soiling, pet odours, delicate fibres, or previous damage.

All bookings are subject to availability. The Company will confirm the booking by providing a date, approximate arrival time window, and summary of the Services to be carried out. Any estimated start or completion times are approximate only and may vary due to traffic, earlier appointments, or unforeseen circumstances.

The Customer must ensure that there is someone present at the Premises at the agreed time to provide access, or that suitable arrangements for access have been made in advance with the Company.

4. Prices and Quotations

Prices for Services may be provided as fixed fees, hourly rates, or estimates, depending on the nature of the work and the information supplied by the Customer.

Any quotation or estimate is based on the details provided by the Customer and on normal levels of soiling and access. The Company reserves the right to adjust the price on arrival if the information provided was inaccurate or incomplete, or if the condition of the carpets, upholstery, or premises differs significantly from what could reasonably be anticipated.

All prices are stated in pounds sterling and may be subject to applicable taxes, which will be made clear at the point of booking or invoicing.

5. Payments

Unless otherwise agreed in writing, payment for the Services is due immediately on completion of the work at the Premises.

The Company accepts payment by methods notified to the Customer at the time of booking or at the Premises. The Customer must ensure that sufficient funds or credit are available to complete the transaction.

For commercial customers or larger jobs, the Company may require a deposit or advance payment prior to the appointment, and may issue invoices subject to agreed payment terms. Where payment terms apply, the due date will be set out on the invoice.

In the event of late payment, the Company reserves the right to charge interest on the outstanding balance at the statutory rate and to recover reasonable costs incurred in seeking to recover the amount due.

6. Cancellations and Rescheduling

The Customer may cancel or reschedule a booking by giving the Company reasonable notice. The Company applies the following cancellation policy unless otherwise stated in writing.

If the Customer cancels or reschedules the appointment more than 48 hours before the scheduled start time, no cancellation fee will normally be charged.

If the Customer cancels or reschedules within 24 to 48 hours of the scheduled start time, the Company may charge a reasonable cancellation fee to cover administrative costs and lost booking opportunity.

If the Customer cancels or reschedules with less than 24 hours notice, or fails to provide access to the Premises at the agreed time, the Company may charge up to the full booked service fee, including any call-out charges.

The Company reserves the right to cancel or reschedule an appointment in the event of unforeseen circumstances, such as staff illness, vehicle breakdown, severe weather, or issues affecting safe service delivery. In such cases, the Company will use reasonable efforts to notify the Customer as soon as possible and to agree a new appointment time. The Company will not be liable for any loss arising from such cancellation or rescheduling, other than refunding any prepaid amounts for Services not carried out.

7. Customer Obligations and Access

The Customer must ensure that the Premises are accessible at the agreed time and that there is a responsible adult present if required.

The Customer is responsible for providing access to electricity, hot and cold water, and, where reasonably required, suitable parking or temporary stopping space for the Companys vehicle as close as possible to the Premises.

The Customer must remove fragile items, breakables, small furniture, and personal effects from the areas to be cleaned prior to the arrival of the Technician, unless otherwise agreed. The Company accepts no responsibility for damage to items left in the work area that should reasonably have been removed by the Customer.

Where large or heavy furniture needs to be moved, this must be agreed in advance. The Company may refuse to move certain items due to health and safety or risk of damage and is not responsible for any marks or uncleaned areas left beneath furniture that cannot be moved.

8. Service Limitations and Results

The Company will assess the condition of carpets and upholstery on arrival and will advise the Customer of any visible concerns such as existing damage, heavy wear, colour fading, shrinkage risk, or permanent staining.

While the Company uses professional equipment and cleaning solutions, the outcome will depend on the age, fibre type, construction, level of soiling, and previous treatments. The Company does not guarantee complete removal of all stains, odours, or marks, especially where they have been present for a long time or where incorrect cleaning products have been used in the past.

Any estimated drying times are based on normal conditions and may vary depending on ventilation, temperature, humidity, and fibre type. The Customer is responsible for ensuring adequate ventilation and for taking reasonable care when walking on damp carpets or using freshly cleaned items.

9. Damage, Liability, and Insurance

The Company will exercise reasonable care and skill in providing the Services and will take appropriate precautions to protect your property. The Company holds insurance cover appropriate for its business operations.

If the Customer believes that the Company has caused damage to the Premises or to any items during the provision of the Services, the Customer must notify the Technician immediately where possible, and in any event notify the Company in writing as soon as reasonably practicable and no later than 48 hours after completion of the Services.

Where damage is established to have been caused by the Company, the Company may, at its discretion, organise repair, arrange replacement, or offer reasonable compensation, taking into account the age, condition, and current value of the damaged item.

The Companys total liability for any loss or damage arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall be limited to the value of the price paid or payable for the specific Services giving rise to the claim, or to the amount covered by the Companys relevant insurance policy, whichever is greater.

The Company will not be liable for: pre-existing damage, wear or deterioration; shrinkage, colour loss, or texture change where the risk was explained or where the item was unsuitable for wet or chemical cleaning; any loss of profit, business, data, or any indirect or consequential loss; or delays caused by circumstances beyond the Companys reasonable control.

10. Waste Handling and Environmental Regulations

The Company will handle and dispose of waste water, extracted soils, and any collected debris in accordance with applicable UK waste and environmental regulations.

Where practicable, waste water will be disposed of via appropriate drainage at the Premises or, where this is not possible, via authorised facilities. The Customer must not request or permit any disposal method that would breach local or national regulations.

If the Services generate solid waste, such as removed underlay, heavily contaminated materials, or other items that require specialist disposal, the Company may charge an additional fee to cover lawful removal and disposal. Any such charges will be explained to the Customer before proceeding wherever reasonably possible.

The Company will use cleaning solutions that are suitable for professional use and, where stated, environmentally considerate. The Customer must inform the Company of any known sensitivities, allergies, or environmental concerns at the time of booking so that suitable products can be considered.

11. Health and Safety

The Company will follow reasonable health and safety practices while performing the Services. The Customer must inform the Company of any known hazards at the Premises, such as loose floorboards, faulty electrical sockets, trip hazards, or restricted access areas.

The Customer must keep children and pets away from the work areas and equipment while the Services are being provided and until carpets and upholstery are safe to use again.

12. Complaints and Service Issues

If the Customer is dissatisfied with any aspect of the Services, the Customer should raise the issue with the Technician at the time of service where possible, so that an immediate solution can be attempted.

If the issue cannot be resolved on-site, the Customer should contact the Company as soon as possible, providing details of the booking, the work carried out, and the nature of the concern. The Company may request photographs, access to inspect the area, or further information in order to assess the complaint.

The Company will use reasonable efforts to investigate and resolve complaints promptly. This may include arranging a return visit to attempt further cleaning where appropriate. Any remedial work offered is at the Companys discretion and does not constitute an admission of liability.

13. Personal Data

The Company will collect and use personal data such as name, address, and contact details solely for the purposes of managing bookings, providing the Services, and administering customer relationships. Personal data will be handled in accordance with applicable data protection laws in the UK.

The Customer is responsible for ensuring that the contact details supplied are accurate and kept up to date.

14. Amendments to Terms and Conditions

The Company may update or amend these Terms and Conditions from time to time. The current version will apply to any new bookings made from the date on which the revised Terms and Conditions come into effect.

Any significant changes that materially affect existing bookings will be communicated to the Customer where reasonably possible.

15. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the Services, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services provided by Bayswater Carpet Cleaning.

16. Severability

If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

17. Entire Agreement

These Terms and Conditions, together with any written confirmation of booking and any additional terms agreed in writing with the Customer, constitute the entire agreement between the parties in relation to the Services and supersede any previous arrangements, understandings, or agreements.

By proceeding with a booking and allowing the Company to commence work at the Premises, the Customer confirms acceptance of these Terms and Conditions.